Our dialer has following features:
· Call clients in succession from a database through a web-client
· Script for the agent to read with fields like name, address, etc. filled-in
· Set a campaign to auto-dial and send live calls to available agents
· Dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
· All calls are logged and statuses of calls are logged as well as agent time breakdowns
· Transfer calls with customer data to a closer on the local system or a remote Asterisk server
· Open a custom web page with user data from the call per campaign
· Auto dial campaigns to start with a simple IVR then direct to agent
· Park the customer with custom music per campaign
· Send a dropped call to a voicemail box per campaign if no agent is available
· Set outbound CallerID per campaign
· Take inbound calls grabbing CallerID
· Function as an ACD for inbound and closer calls
· Have an agent take both inbound and outbound calls in one session(blended)
· Agents to log in remotely and have calls redirected to any phone number
· Start and stop recording an agent’s calls at any time
· Automatically record all calls
· Call up to two other customer numbers for the same lead
· Schedule a callback with a customer as either any agent or agent specific
· Faster dispositions of calls with agent key-binding (HotKeys)
· Add custom call dispositions per campaign
· Dialing with custom TimeZone restrictions including per state and per weekday
· Dialing with Answering Machine Detection, also playing a message for AM calls
· Manual dial mode to preview leads before dialing
· Agents can log in remotely anywhere with just a phone and a web browser
· Multiple campaigns and lead-lists are possible
· Recycling of Busy calls at a specified interval without resetting a list
· Use custom database queries in campaign dialing
· Option of a drop timer with safe-harbor message for FTC compliance
· Internal DNC list can optionally be activated per campaign
· Load Balancing across multiple inbound or outbound Asterisk servers is possible Several real-time and summary reports available
· Real-time campaign display screens
· 3rd party conferencing (with DTMF macros and number presets)
· 3rd party blind call transfer
· 3rd party conferencing with agent drop-off
· Set user levels and permissions for certain features
· Managers can listen-in on agent conversations
· Managers can enter conversations with agents and customers
· Web-based administration
· Client web-app and admin web pages available in English, Spanish, Greek and German
· Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Portuguese and Brazilian Portuguese
